Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hethedead@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hethedead@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Items such as pins, art pieces, hand made toys are painted by hand and subject to slight defects. B-Grade items have more notable defects and will be identified as such. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

PINS SECTION + Certain apparel etc:
OPENS EVERY 5th
CLOSES EVERY 15th
(Unless noted otherwise via Instagram)

Allow 2+ weeks to ship order.
(Unless noted otherwise in the order details)

*Will not accept orders outside of designated dates*

*If order does not arrive I am not responsible for lost packages. See USPS for lost package reimbursement. 
*If USPS scan shows package has Arrived I am not responsible.
 - some situations may be handled on a case to case basis. please send DM on instagram for rapid chat response for help.)

Pre-order:
*order (an item of merchandise) before it is available, with the understanding that it will be shipped later.
*an order for an item that has not yet been made commercially available.
(See listing descriptions for info)